Service Policy

Service Policy

Effective Date: 23/01/2023

At Upgro Technologies Pvt. Ltd., we are committed to delivering exceptional services that meet your needs and exceed your expectations. This Service Policy outlines the terms, conditions, and guidelines that govern our service offerings.

1. Scope of Services

We offer a wide range of services, including but not limited to:

  • Website Development: Custom websites, e-commerce platforms, and CMS-based solutions.
  • Digital Marketing: SEO, PPC campaigns, social media management, and more.
  • Graphic Design: Logo design, social media graphics, and promotional materials.
  • App Development: Android, iOS, and cross-platform applications.

Each service is tailored to the unique requirements of our clients, with detailed deliverables and timelines discussed during project onboarding.

2. Client Responsibilities

To ensure smooth project execution, clients are expected to:

  • Provide all necessary materials (e.g., content, images, branding guidelines) in a timely manner.
  • Respond promptly to queries, feedback requests, and approvals.
  • Clearly communicate project requirements and scope before work begins.

Delays caused by the client’s failure to fulfill these responsibilities may impact the project timeline and delivery.

3. Service Timeline

  • Service delivery timelines are agreed upon at the start of the project.
  • Extensions may apply if changes to the scope are requested or unforeseen circumstances arise.
  • We strive to meet deadlines, but delays may occur due to factors beyond our control (e.g., third-party integrations, client delays).

4. Quality Assurance

We prioritize delivering high-quality services by:

  • Conducting thorough testing and quality checks before project completion.
  • Offering revisions as per the agreed terms to ensure client satisfaction.
  • Providing ongoing support for maintenance and troubleshooting, where applicable.

5. Payment Terms

  • Payments are structured as per the agreed-upon milestones or service packages.
  • Invoices must be settled within the specified payment period.
  • Non-payment or delayed payments may result in project suspension or cancellation.

6. Confidentiality

  • All client data, materials, and communications are treated as confidential.
  • We implement strict data security measures to protect sensitive information.
  • Confidentiality agreements can be signed upon request.

7. Revisions and Changes

  • Revisions are included as per the terms of your chosen service package.
  • Additional revisions beyond the package limit will incur extra charges.
  • Any changes to the project scope may require a revised quote and timeline.

8. Termination of Services

Services may be terminated under the following conditions:

  • By the Client: A written notice must be provided. Any completed work up to the termination date will be billed.
  • By Us: We reserve the right to terminate services due to non-payment, lack of communication, or breach of terms.

9. Post-Service Support

  • Maintenance and support are offered as per the terms of your service package.
  • Clients can opt for additional support packages if needed.

10. Disclaimer

While we strive to deliver flawless services, we are not liable for:

  • Losses caused by client errors, delays, or misuse of services.
  • Downtime or performance issues due to third-party tools or platforms.
  • Unforeseen circumstances beyond our control (e.g., natural disasters, cyberattacks).

11. Amendments to Service Policy

We reserve the right to update or modify this policy at any time. Changes will be communicated to clients and reflected on our website.

12. Contact Information

For questions or concerns regarding this policy, please contact:

  • Email: support@upgro.in
  • Phone: +91 7374796513
  • Address: 49/649 MAKSUDANGARH RD SUTHALIYA MADHYA PRADESH RAJGARH , PIN 465677